Strategy
S&A uses a customized approach to
support growth and higher profits.
Business Intelligence
S&A uses business intelligence to capture
insights hidden in unstructured data.
Experience And Knowledge For Using Data To Create Outstanding Customer Experiences
Even with great tools, data mining and analytics is challenging. Starr & Associates (S&A) understands how to use industry-standard software and practices to create evidence-based strategies for building more efficient, responsive, competitive, and customer-focused organizations.
Many of our clients are in private or public industries where end-customer satisfaction is critical to marketplace success. To optimize the customer experience at these organizations, we use our expertise to explore data stores and key processes.
Through analysis and observation, we assess your employees and technologies and identify opportunities for improving workflow efficiency, performance, and effectiveness.
In the process of ensuring a better experience for your customers, we help you to introduce repeatable processes that enable your organization to deliver consistent results even as business conditions change. As needed, we provide you with reports, dashboards, and balanced scorecards that allow you to continue improving your operation long after our project is concluded.
For our trusted partners, our structured approach to management improvement enables us to create effective roadmaps for optimizing technology along with employee skills, productivity, and efficiency. If you want to implement practical, sustainable, and effective solutions for enhancing customer experiences and internal operations, contact us today to schedule a free, onsite assessment interview.
Business Blog
Achieve Marketplace Success Today!
Customer-led innovation is the next frontier in business plan refinement. Learn more about this process and how lean start-ups are using this model: goo.gl/QVuTHS
Congratulations to Cox Communications for their nomination for Best Service & Support Strategy Team Implementation #FieldServiceUSA
Analyzing #NPS scores geographically can identify opportunities to increase customer experience. Stop by Starr & Associates' booth (Booth 508) to learn more! #FieldServiceUSA
Comment on Facebook