Even with great tools, data mining and analytics are challenging. Starr & Associates (S&A) understands how to use industry-standard software and practices to create evidence-based strategies for building more efficient, responsive, competitive, and customer-focused organizations.
Many of our clients are in private or public industries where end-customer satisfaction is critical to marketplace success. To optimize the customer experience at these organizations, we use our expertise to explore data stores and key processes.
Through analysis and observation, we assess your employees and technologies and identify opportunities for improving workflow efficiency, performance, and effectiveness.
Starting a new enterprise is a rewarding but tumultuous experience. The journey is riddled with uncertainty, hidden pitfalls, competitors, and grueling hard work. All of this is compounded by the fact that very few startups or small businesses have the infinite amount of experience, time, human capital or capital to weather all of the potential storms that lie in wait. In today’s business landscape, developing the right product or service is not the only parameter for success.
For those brave souls that dare take the risks necessary to take a concept from a mere fledgling idea to a tangible enterprise of any size, you’ve likely been solicited by various professional service providers: lawyers, accountants, public relations consultants, social media consultants, etc. Typically, your novice entrepreneur can see a tangible use for each one of the aforementioned functions (e.g. unless you are starting an accounting firm, clearly there would be a need for external expertise that allowed you to account for the company’s money).
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Starr Associates provided my company with extremely helpful advice and common sense business planning for growth. I'm looking forward to seeing the benefits of the implementative tool that has been put into practice.
Starr Associates meet with our business with a fresh pair of eyes and listened intently to our frustrations. Starr Associates was able to see opportunities from a fresh perspective and offer help and advice.
Creating a Data-Driven Culture in Field Service
Data-driven cultures are far-reaching. Nearly every industry is currently being disrupted through data analytics, and the field service culture is no exception. Many companies are utilizing a combination of unmanned drones, sensors, and data analysis to make field service more effective and comprehensive. Here's what you need to know.
Predictive Field Service Management Models
What if you could predict when a system would go down? With big data, you can. Big data uses a combination of sensors and historical data to identify environmental conditions that could indicate a breakdown. This data isn't a replacement for traditional field service techniques, but instead, it's designed to augment field servicing. Big data can be used to tell field service technicians when there could be a critical problem, as well as to fine-tune the number of times technicians go out and when they go out.
Predictive field service models work hand-in-hand with the Internet of Things. Internet of Things devices are utilized to capture data in the field, and this data is analyzed. Big data isn't magic — it requires tremendous amounts of data which is then used to view patterns. As an example, a certain heat signature might only occur just before an element breaks. These patterns can then be used to create a risk assessment for individual machines and equipment on the field.
Creating a Data-Driven Culture
A data-driven culture is a cost-effective, safe culture. Better data means technicians need to be on the field less and are on the field when they are most useful. Not only does this reduce field-related industries, but it also reduces the overall cost to a business.
Creating a data-driven culture begins with the right hardware and software systems. Companies must take care to outfit their on-the-field infrastructure with the right sensors and IoT devices and must utilize state-of-the-art software to capture and analyze this data.
Companies also need to change their core business processes to directly relate to and manage this data. The technology has to be integrated at all levels of their field servicing so that data brought in and analyzed has an ultimate impact on when service calls are made and how service technicians operate.
Integrating data into field service is the first step towards making a more effective, productive, and competitive environment. Companies can substantially reduce their overhead while also reducing their risk, by utilizing an ecosystem that is less likely to experience breakdowns, delays, or injuries. For more information about this type of solution, contact the experts at Starr & Associates.
