Approach to Process Improvement

Many times, when managers are tasked with solving a complex problem they jump immediately into implementing various solutions to save time (and money) sacrificing a thorough understanding of the process and all the likely causes of the problem. Although this approach may initially pacify some customers and managers, it is seldom effective…

Sony’s Silos Prevent Collaboration Across Divisions

In 2001, Apple’s market capitalization was $7 Billion, while Sony’s was $55 Billion.[i] Apple introduced the iPod, a portable digital music player in October 2001 and the iTunes music store eighteen months later. Through these two strategic moves Apple redefined the music industry reinventing itself as a communication and content delivery mobile device company. Signaling its renaissance Apple changed…